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South Central Reporter

Thursday, December 26, 2024

HSHS ST. FRANCIS HOSPITAL: HSHS St. Francis achieves Five-Star Rating

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HSHS St. Francis Hospital issued the following announcement on Oct. 23.

HSHS St. Francis Hospital has received a five-star rating for patient experience from the Centers for Medicare & Medicaid Services (CMS), the top score in the federal agency’s ratings system.

The score is based on a summary of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, which assesses patient experiences. CMS’s star rating system scores hospitals on a one-to-five-star scale based on 10 publicly reported measures. The HCAHPS survey’s questions cover these areas:

• Communications with nurses

• Communication with doctors

• Responsiveness of hospital staff

• Communication about medicines

• Discharge information

• Care transitions

• Cleanliness of hospital environment

• Quietness of environment

• Hospital rating

• Willingness to recommend hospital

HSHS St. Francis President and CEO Jim Timpe shared, “This five-star rating from CMS validates our colleagues and leadership’s continuous commitment to providing exceptional patient care. We are very proud of this recognition and to serve our community with high-quality, compassionate care.”

Also receiving a five-star rating for patient experience was sister hospital HSHS St. Joseph’s Hospital Highland. For more information on the CMS ratings system for hospitals, visit medicare.gov/hospitalcompare.

Original source can be found here.

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