HSHS St. Francis Hospital issued the following announcement on Oct. 23.
HSHS St. Francis Hospital has received a five-star rating for patient experience from the Centers for Medicare & Medicaid Services (CMS), the top score in the federal agency’s ratings system.
The score is based on a summary of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, which assesses patient experiences. CMS’s star rating system scores hospitals on a one-to-five-star scale based on 10 publicly reported measures. The HCAHPS survey’s questions cover these areas:
• Communications with nurses
• Communication with doctors
• Responsiveness of hospital staff
• Communication about medicines
• Discharge information
• Care transitions
• Cleanliness of hospital environment
• Quietness of environment
• Hospital rating
• Willingness to recommend hospital
HSHS St. Francis President and CEO Jim Timpe shared, “This five-star rating from CMS validates our colleagues and leadership’s continuous commitment to providing exceptional patient care. We are very proud of this recognition and to serve our community with high-quality, compassionate care.”
Also receiving a five-star rating for patient experience was sister hospital HSHS St. Joseph’s Hospital Highland. For more information on the CMS ratings system for hospitals, visit medicare.gov/hospitalcompare.
Original source can be found here.
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